Privacy policy

apexstarglobal-th.com operates this store and website (including all related information, content, features, tools, products, and services) to provide you with a curated shopping experience (the "Service"). apexstarglobal-th.com is powered by Shopify, which enables us to provide the Service. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, purchase, or otherwise transact with the Service, or otherwise communicate with us. In the event of any conflict between our Terms of Use and this Privacy Policy, this Privacy Policy shall take precedence with respect to the collection, processing, and disclosure of personal information.

Please read this Privacy Policy carefully. By using and accessing the Service, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we mean information that identifies or could reasonably be associated with you or another individual. Personal information does not include information that is collected anonymously or that has been anonymized so that it cannot be identified. We may collect or process the following categories of personal information (including inferences drawn from this personal information), depending on how you use the Services, your location, and to the extent permitted or required by applicable law:

Contact Information: Includes name, address, billing address, shipping address, telephone number, and email address.
Financial Information: Includes credit card, debit card, and financial account numbers, payment information, transaction details, payment method, payment confirmation, and other payment details.
Account Information: Includes username, password, security questions, and preferences and settings.
Transaction Information: Includes items you view, items you add to your cart, items you add to your wish list, purchases, returns, exchanges, and canceled items, as well as past transaction history.
Communications with Us: Includes information contained in your communications with us, for example, when you contact customer support.
Device Information: Includes information about your device, browser, and network connection, IP address, and other unique identifiers.
Usage Information: Includes information about your interactions with the Services, such as how and when you access and navigate through them.
Sources of Personal Information

We may collect personal information from the following sources:

Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide your personal information.

Automatically through the Services, including from your device when you use our products and services or visit our websites, and through cookies and similar technologies.

From our service providers, including when we engage them to use certain technologies or when they collect or process your personal information on our behalf.

From our partners and other third parties
How we use your personal information

Depending on how you interact with us and the Services you use, we may use personal information for the following purposes:

Providing, customizing, and improving the Services: We use personal information to provide you with the Services. This includes performing our contract with you, processing payments, fulfilling your orders, remembering your preferences and interests, sending you notifications related to your account, processing purchases, returns, exchanges, and other transactions, creating, maintaining, and managing your account, arranging for shipping, facilitating returns and exchanges, allowing you to leave reviews, and providing a personalized shopping experience, such as recommending products related to your purchase history. This may include using your personal information to better customize and improve the Services.
Marketing and Advertising We use your personal information for marketing and promotional purposes. This may include sending you marketing, advertising, and promotional communications via email, text message, or postal mail, and showing you online advertisements within the Services and on other websites based on products and services you have previously purchased or added to your cart or other activity you have engaged with on the Services.
Security and Fraud Prevention We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate, and respond to potentially fraudulent, unauthorized, illegal, unsafe, or malicious activity, protect public safety, and ensure the security of the Services. If you register for an account using the Services, you are responsible for keeping your account credentials secure. We strongly encourage you not to share your username, password, or other access information with anyone.
Customer Communications We use personal information to provide you with customer support, provide you with timely and effective service, and maintain our business relationship with you.
Legal Reasons We use your personal information to comply with applicable laws and respond to valid legal process, including requests from law enforcement and government agencies. We also use your Personal Information to participate in or investigate civil discovery proceedings, potential or actual litigation, or other legal disputes, and to investigate and enforce potential violations of our terms of use and policies.
How We Disclose Your Personal Information

In certain circumstances, and in accordance with this Privacy Policy, we may disclose your personal information to third parties for legitimate purposes. Such circumstances may include:

Shopify and vendors and other third parties that provide services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).

With business and marketing partners that provide marketing services and serve ads to you. For example, we use Shopify to support personalized advertising in connection with third-party services based on your online activity across different merchants and websites. Our business and marketing partners will use your information in accordance with their respective privacy policies. Depending on where you live, you may have the right to instruct us not to share your information for the purpose of targeted advertising or marketing based on your online activity across different merchants or websites.

We will disclose certain information when you direct, request, or consent to it being disclosed to third parties (e.g., when shipping products or using social media widgets or login integrations).

We may share it with our affiliates or other companies within our group of companies.
We may disclose personal information in connection with business transactions, such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable terms of use and policies, and to protect and defend the Services, our rights, and the rights of our users and others.
Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services to provide and improve the Services to you. Information you submit to the Services will be transmitted to and shared with Shopify and third parties, who may be located outside your country of residence, to provide and improve the Services to you. Additionally, to protect, expand, and improve our business, we use some Shopify enhancements that incorporate data and information obtained from your interactions with our store, other merchants, and Shopify. To provide these enhancements, Shopify may use personal information collected about your interactions with our store, other merchants, and Shopify. In such cases, Shopify is responsible for the processing of your personal information and will respond to requests to exercise your rights regarding the use of your personal information for these purposes. To learn more about how Shopify uses your personal information and your potential rights, please see the Shopify Consumer Privacy Policy. Depending on your location, you may be able to exercise certain rights regarding your personal information here: Shopify Privacy Portal Link.

Third-Party Websites and Links

The Services may contain links to websites and other online platforms operated by third parties. If you follow a link to a site not affiliated with or controlled by us, please review the privacy and security policies and other terms of use of that site. We do not guarantee and are not responsible for the privacy or security of such sites or the accuracy, completeness, or reliability of any information found on such sites. Any information you provide in public or semi-public areas, such as third-party social networking platforms, may be visible to other users of the Services and users of the third-party platform, without any restriction on its use by us or the third-party service. The inclusion of such links does not imply any endorsement or recommendation of the content or owners/operators of those platforms, unless we identify them on the Services.

Children's Data

The Services are not targeted to children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction. If a child has provided us with personal information and you are their parent or guardian, you may request that the information be deleted by contacting us using the details below. As of the effective date of this Privacy Policy, we do not have actual knowledge that we are "sharing" or "selling" (as defined under applicable law) the personal information of individuals under the age of 16.

Security of Your Information and Retention Period

Please note that no security measures are perfect or impenetrable, and we cannot guarantee perfect security. Furthermore, information you transmit to us may not be secure during transmission. We recommend that you refrain from transmitting confidential or sensitive information to us via insecure communications channels.

The length of time we retain your personal information will vary depending on a variety of factors, including maintaining your account, providing services, complying with legal obligations, resolving disputes, and enforcing other applicable agreements and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights described below regarding your personal information. Please note that these rights are not absolute and may only apply in certain circumstances, and we may decline your request where permitted by law.

Right to access/Right to know: You may have the right to request access to the personal information we hold about you.